What 'Digital' is not...

Batch — in the digital age, we should not be relying on offline feeds and scheduled processing. Machine to machine communication should be via APIs and should be sent and retrieved as soon as information is available. This ensures information is as up-to-date as possible.

Manual — digital processes should avoid manual intervention or processing as the default approach.  Any offline intervention should be seen as exceptions for those that are not willing or able to use digital services, or where machine learning/processing is not yet mature enough.

Tech Refresh — technology does not make you digital. Being in the cloud is not digital. Developing a microservices architecture is not digital. Using NoSQL is not digital. If you see an organisation describing its digital transformation programme by highlighting its technology achievements, it can probably be surmised that they’re not doing digital transformation right.