LOOP Benefits for Stakeholder Groups

Owned by Dawn Kellett (Unlicensed)
Last updated: Feb 23, 2021
3 min read

Data curators:

Due to combining multiple sources of service data into a single source of information,  provision of clear taxonomy principles, data standards for service listings, easy-to-use standard input forms, reports on last updated records and duplicate service management functionality, the outcomes will be:

  •  Increased reputation and trust in Leeds-based directories of services

  • Increased efficiency savings

  • Improved user targeting, experience and outcomes

  • Reduced effort to keep information up to date

  • Reduced maintenance fees 

 

Service Users:

Good resources will be shared with a larger proportion of people, who will have increased access to a wider range of validated resources, and more accurate, relevant and up-to-date community service listings.  This will lead to increased community connection/engagement, reduced isolation, improved knowledge, skills and confidence to self-manage a health condition, and improved knowledge of healthier lifestyle choices.  As a result, the outcomes will be:

  • Greater awareness of available preventative and self-management resources

  • Improved health and wellbeing outcomes for the people of Leeds

  • Improved self-management for those living with long term conditions

  • Increased independence for longer

 

 Referrers:

Due to citizens and practitioners being able to better utilise reliable, up-to-date and trusted online information, which is easy to interrogate, the outcomes will be:

  •  Increased awareness of the service provider landscape.

  • Improved confidence when signposting a person to other services knowing that information has been checked for accuracy.

  • Greater awareness of available preventative and self-management resources.

  • Improved confidence to share resources with those that they support.

  • Improved service user relationships.

  • Reduced research time for referrer such as social prescribers and other advocates.  A reliable source of all relevant information will free up that time to extend their support to the growing list of vulnerable and at risk groups.

 

Organisations and service providers:

Due to having a clear process for organisations to feed information into, a single/universal view of what users are searching for and what searches do not result in a timely return, the outcomes will be:

  • Increased third sector control of information.

  • Increased opportunity for the third sector to share their services and resources with a wider audience.

  • Increased efficiency, therefore more time to dedicate to value-add operational tasks such as charitable activities/serving the citizens of Leeds.

  • Increased service user trust in organisations and their services.

  • Enhanced reputations for organisations and services.

  • Increased service-wide collaboration and integration. 

  • Increased insights to make required service improvements and therefore improve the user experience and their health outcomes.

  • Reduced duplication of effort to inform multiple websites of service changes.

  • Reduced service queries and/or complaints due to incorrect or out-of-date service information.

  • Reduced website maintenance fees.

 

Commissioners, researchers and policymakers:

Due to multiple sources of service data combined into a single source of information and LOOP’s Analytics and Business Intelligence Reporting capability, the outcomes will be:

  • Improved insight into service demand and therefore increased support to service providers to meet demand.

  • More accurate understanding of local community strengths, resources, connections, gaps and opportunities.

  • Improved and easier community asset-mapping exercises.

  • Improved commissioning decisions.

  • Innovation in new services to meet demand.